6050 Livingstone Street
Halifax NS
B3K-2C6
Steele Collision - Kempt Rd

Collision Customer Service Representative

Steele Collision Halifax is seeking a Collision Customer Service Representative to join our team in Halifax, Nova Scotia. As one of Canada’s Best Managed Companies, the Steele Auto Group is committed to the growth and development of our employees. We believe we are only as strong as our staff, so if you are looking for a challenging, rewarding and exciting career, we invite you to apply today.

As CSR at Steele Collision Centres, you will have excellent communication and organizational skills and able to work well under pressure and meet set deadlines.

Qualifications:

  • Collision experience is an asset
  • Knowledge of basic payable/receivable accounting principles
  • Knowledge of MS Office and Excel
  • Problem-solving skills and the ability to make the necessary decisions
  • Excellent communication, presentation, and organizational skills are essential
  • Able to work efficiently as a part of a team as well as independently
  • Able to work well under pressure and meet set deadlines
  • Attention to detail in all areas of work

Responsibilities:

  • Answer phones and greet customers in an understanding empathic manner
  • Book appointments with the co-ordination of the File Auditor, Body Shop Manager and the Assistant Body Shop Manager
  • Reminder calls to customers for next day appointments.  Confirm rentals for next day
  • Continuously updating customer on status of vehicle in repair
  • Review production schedule throughout the day with the Body Shop Manager and the Assistant Body Shop Manager
  • Contact any missed appointments and reschedule
  • Manage petty cash and complete daily deposits
  • General filing
  • Ensure safety policies and procedures are adhered to
  • Other reasonable duties and responsibilities as assigned

We Offer:

·         Full benefits package

·         Company match RRSP program

·         Employee and Family Assistance Program

·         Competitive wages

·         A safe, professional and dynamic work environment